We are always available and are happy to help you by phone, email or chat. Choose from the options below and directly post your question to our service desk.

You will find several options to get in touch with Bonferia. Do you prefer to contact by email, phone or chat? The options below allow all these contact methods. You are welcome with your questions about a holiday home, tips or comments. Most questions can usually be answered promptly.


Send your question via email. We usually get back to you with answers within 4 hours, but no later than 48 hours.


You can call us between 9:00 am and 5:00 pm on 001 347 801-8099 on business days.


For questions, you can reach us using the chat. You will receive a prompt response to your question.

Bonferia BV

Goessestraatweg 19
4421 AD Kapelle
The Netherlands

Frequently asked questions

Below you will find answers to some frequently asked questions. Is your question not on the list? In that case, please feel free to contact us.

On the left of the search page you can indicate with the pets search filter how many pets you would like to bring along for the stay. It will then only present holiday homes where the specified number of dogs would be welcome. On the holiday home page, to the right of the photo, there is an icon which shows whether pets are allowed.

Are pets not allowed or would you like to bring more pets than are allowed. Please contact us and provide us with information on the amount of pets, their breed as well as their age. We will then contact the owner to establish whether the owner would be willing to make an exception.

In high season it is possible to request from the landlord for an adjustment to be made to the period two weeks prior to the arrival date. Outside the high season, or more than two weeks before the arrival date, is it possible to only book a stay on the green days specified in the calendar.

In the calendar on the page of the holiday home, the indicated periods are highlighted in green. The red highlighted dates indicate that the house is unfortunately already occupied. The grey highlighted dates indicate that the availability thereof is currently unknown. We are not sure when the availability will be updated.

It is possible to publish your holiday home on our website. For more information, please refer to the rent a holiday home page.

In principle, the homes are only rented out for recreational purposes. This is applicable to all recreational homes in holiday parks. An exception could sometimes be made for other homes. If you would like to find out more regarding this, the landlord will want to know what the reason for long-term rental is (for example, work, renovation or relocation), which nationality (ies) are staying in his home and what the tenants relationship are (man, wife , children... etc.).

Contact by e-mail

Haven’t you found the answer in the above frequently asked questions? Then you can easily send an email via the form below.

Company details

Bonferia BV is registered with the Chamber of Commerce under number 59140852. Its VAT identification number is NL853335990B01.